Q. What is NYCC Online?
A. NYCC Online is a communication tool for the NYCC User Community (not an on-line learning tool).

Q. Who has access to NYCC Online?
A. Only incoming students, current students, faculty, and staff members of the NYCC User Community may access NYCC Online.

Q. I am a student wanting to sign into NYCC Online as a First-Time User. What do I do?
A. In the Toolbox, click on Sign In. In the Sign In window, click on the 'First Time? Click Here!' link. Enter your First Name, Last Name and the identifying information that you are asked for (e.g. the last four digits of student ID, date of birth, password, etc.). Make sure to enter this information exactly how it is asked.

Q. I get an error message that says ‘We do not have a record for that name. Please try again.’ What should I do?
A. Try re-typing your name or enter a different spelling of your name such as your full name rather than a nickname. If this does not work, please email nycconline@nycc.edu with the your complete name, the school that you attend, your school email address and the specific identifying information requested. Indicate your contact information if it differs from your school email address.

Q. I am a faculty or staff member wanting to log into NYCC Online as a First-Time User? What do I do?
A. In the Toolbox, click on Sign In. In the Sign In window, click on the 'First Time? Click Here!' link. Then enter your First Name, Last Name and the password that was emailed or given to you by Information Services. This password will log you into NYCC Online for the very first time.

Q. I am a faculty or staff member and I do not remember the password that was emailed to me. What do I do?
A. Please email nycconline@nycc.edu with your complete name and your NYCC email address and your initial password will be promptly sent to you.

Q. I know my username but forgot my password. How can I sign in?
A. In the Sign In window, click on the link that says Forgot your Password? Once you enter your username, your password clue will appear on the screen. Just enter your password here and you will be signed in.

Q. How come when I enter my username and password and click Sign In I am brought back to the Sign In screen?
A. This happens because you are trying to access NYCC Online through a Proxy Server (such as AOL). NYCC Online works best with the browsers Internet Explorer and Netscape versions 4 and higher. Connect to the Internet through your Proxy Server (such as AOL) and then minimize it. Then click on Internet Explorer or Netscape and type http://nycconline.nycc.edu in the address/location field. You should now be able to sign in.

Q. I do not want all my personal information available to everyone on campus. How do I hide it?
A. You can hide some or all of your personal information. Just log into NYCC Online, click on Directory, select Edit ID, check off any and/or all boxes under the Hide column and click Save Edits.

Q. I don't use my school email but I cannot edit that address. How do I change it so people can email me at my Hotmail, Yahoo, AOL, Netscape, MSN address?
A. You can enter an alternate email address in your profile and designate this address to be your primary address that will be used by everyone. Simply sign into your account, click on Directory, select Edit ID, enter your Alternate Email, select Alternate Email under Preferred Email and click.

Q. How do I access NYCC On-line if I use AOL on my residential computer?
A. Log on to AOL - Minimize AOL - Open Internet Explorer (must be at least version 5) - Type in http://nycconline.nycc.edu/ as the web address and press enter

Q. Why do I occasionally have to sign in again?
A. NYCC On-line automatically logs you out after 10 minutes of inactivity, even when minimized. This is to make certain someone else doesn't get into your account especially in a lab setting.

Q. How do I customize my ID card?
A. Sign in at http://nycconline.nycc.edu - Click on the Directory button at the top of the page - Select Edit ID from the tool bar - Edit your ID according to your preferences - Click the Save Edits button at the bottom of the screen before continuing on to other tabs

Q. What is the difference between an announcement and an event?
A. An announcement is a notice that runs for a specified duration whereas an event is posted onto an Event Calendar and is removed after the date of the event. You may want to post BOTH an announcement and an event. Note: Before an event is posted, the individual should go through the existing procedure for scheduling facilities.

Q. Who can post an announcement?
A. Anyone who is a content manager, group leader, faculty member or has been given "posting rights" can post an announcement.

Q. Who can add an event?
A. Anyone can add an event. It will go to an event queue to be approved by a content manager before the NYCC community can view it. NOTE: adding an event does not schedule a room.

Q. What happens when an announcement or event goes into a queue for approval?
A. The queue is reviewed twice daily and the event or announcement is either approved or rejected (an email is sent back to the individual if it is rejected with a reason for rejection) by the content manager for that area.

Q. What is a content manager?
A. The content manager is responsible for approving and/or editing content submitted by the user community to insure that the content is consistent with school policy.

Q. Who are the Content Managers?

Q. How can I load a file or a photo?
A. Within the Group Page, a group leader should click on the word Add - choose a file and a caption and click on Finish. (You are limited to a total of 5MB.)

Q. How can I print a file or photo?
A. Ctrl - P

Q. How can I save a file?
A. Ctrl - S

Q. How exactly does the Directory Search work?
A. Sign in at http://nycconline.nycc.edu - Click on the Directory button at the top of the page - Select Students, Faculty/Staff or Everyone - Type in your search criteria - Click the Search Now button

Q. How do I load a different picture on to my ID card?
A. Go to http://nycconline.nycc.edu and sign in - Click on the Directory button at the top of the page - Select Edit ID from the tool bar - Click the tab marked Photos - Click on the small button Add in the middle of the screen - Click on the Browse button on the screen that pops up and select the photo you wish to include from your computer - Click on Finish Adding Photo button to upload the photo to your ID card.

Q. How do I set an alternate e-mail account as my Preferred e-mail account so that all e-mail goes to the alternate account?
A. Click on the Directory button at the top of the page - Select Edit ID from the tool bar - Enter the Alternate e-mail address and then click "Alternate e-mail" as the "Preferred Email" - Click on Save Edits and all e-mail should go to the alternate account

Q. How Do I join a group?
A. Click on the Groups button at the top of the page - Click on the name of the club or group - Fill in the Reason for Joining box - Click the Confirm Join button - Your request will be sent to the group president - When you are approved, the group will appear in the Your Groups and Common Interests section on the Groups page.

Q. How do I create a group?
A. Click on the Groups button at the top of the page - From the Groups page, click on Create Common Interest on the tool bar - Fill in Common Interest's name and any information you wish - Click on the Create This Group button - Your Common Interest now appears in the list of Common Interests - Don’t forget to check for and approve new members for your group.

Q. How do I remove myself from a group?
A. Edit your ID Card (by clicking Directory, Edit ID) - Scroll to the bottom of the Vitals page - Find the group you want to quit - Click the Quit box next to that group
Be sure to click Save Edits on the bottom of that page